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Refund Seller Orders

The refund workflow has been enhanced with a user-friendly interface, offering operators the flexibility to refund either individual seller orders or the entire marketplace order.

A highlight of this feature is the ability to deduct refunds directly from the seller's subsequent payout, reducing financial risk for the marketplace. Refunds will be reflected on the seller payout statement.

You can specify a reason for the refund, which will be displayed under the payment details section of the marketplace order. Refunds are automatically issued to the buyer's original method of payment.

To access this feature, you must have the "Manage refunds" permission.

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