View Customer Orders

From a customer profile you can view their active checkouts, entire order history, and an overview of their recent activity.

View active checkouts

1. From the Nautical dashboard, go to Customers.
2. Open a customer.
3. From the Checkouts tab, view the list of active checkouts.
   The following information is shown for each checkout:
   • The Token is a unique identifier that can be provided to Nautical Support to troubleshoot a checkout instance
   • The Created date shows when the customer started a checkout instance
   • The Total shows the total order value

Reset a checkout

If a customer is having issues with checkout, you can reset their checkout to clear their session.

1. From the customer profile, go to the Checkout tab.
2. Select the trash can beside the active checkout instance.
   At the customer's next visit, a new checkout session will start.

View order history

1. From the customer profile, go to the Orders tab.
2. View the customer's order history in the Recent orders table.
   You can click the Order link to open the order details page.

View recent activity

1. From the customer profile, go to the Advanced tab.
2. View the following information about their most recent activity:
   • Last login
   • Last order

View customer anniversary

1. From the customer profile, go to the Notes tab.
2. View the customer's anniversary of when their account was activated in the Anniversary field.