View Customer Orders
From a customer profile you can view their active checkouts, entire order history, and an overview of their recent activity.
View active checkouts
- From the Nautical dashboard, go to Customers.
- Open a customer.
- From the Checkouts tab, view the list of active checkouts.
The following information is shown for each checkout:- The Token is a unique identifier that can be provided to Nautical Support to troubleshoot a checkout instance
- The Created date shows when the customer started a checkout instance
- The Total shows the total order value
Reset a checkout
If a customer is having issues with checkout, you can reset their checkout to clear their session.
- From the customer profile, go to the Checkout tab.
- Select the trash can beside the active checkout instance.
At the customer's next visit, a new checkout session will start.
View order history
- From the customer profile, go to the Orders tab.
- View the customer's order history in the Recent orders table.
You can click the Order link to open the order details page.
View recent activity
- From the customer profile, go to the Advanced tab.
- View the following information about their most recent activity:
- Last login
- Last order
View customer anniversary
- From the customer profile, go to the Notes tab.
- View the customer's anniversary of when their account was activated in the Anniversary field.