The following table outlines each supported email event, outlining the trigger, recipient, and corresponding email template generated upon activating the SendGrid plugin. For the payload data available to each of these emails, see Email Payloads.
Users
Staff account emails
| Email type | Description | SendGrid Template |
|---|
| Account Set Staff Password | Notifies the staff member when they've been invited to the marketplace by sending them a link to log in and set their password. | set_staff_password_template |
| Account Staff Reset Password | Notifies the staff member when they request a password reset from the login screen by sending them a link to reset their password. | staff_password_reset_template |
Customer account emails
| Email type | Description | SendGrid Template |
|---|
| Account Confirmation | Notifies the buyer upon successful account registration, with a link to confirm their email address. | account_confirmation |
| Account Activated | Notifies the buyer when a marketplace operator manually activates their account, informing them that their account is now active. | account_activated_template |
| Account Deactivated | Notifies the buyer when a marketplace operator deactivates their account, informing them that their account has been deactivated. | account_deactivated_template |
| Account Password Reset | Notifies the buyer when a password reset is requested on their behalf, providing a link to reset their password. | account_password_reset |
Seller account emails
| Email type | Description | SendGrid Template |
|---|
| Account Activate Request | Notifies the seller's primary contact when their seller account registration has been received. | request_activation_template |
| Pending Seller | Notifies the full access marketplace administrator when someone registers for a seller account along with a primary contact, informing them of the pending account. | pending_seller_template |
| Updated Status | Notifies the seller's primary contact when their seller status is updated, such as being approved or paused. | updated_status_template |
Payout emails
| Email type | Description | SendGrid Template |
|---|
| Vendor Payout Confirmation | Notifies the seller's primary contact when a payout to their seller account is processed successfully. | vendor_payout_template |
Order emails
| Email type | Description | SendGrid Template |
|---|
| Invoice Ready | Notifies the buyer when a marketplace operator sends an invoice, providing a link to view and download the invoice. | invoice_ready |
| Order Canceled | Notifies the buyer when the entire marketplace order is canceled. | order_canceled |
| Order Confirmation | Notifies the buyer when an order has been successfully received. | order_confirmation |
| Order Refund Confirmation | Notifies the buyer when the marketplace issues a refund to them. | order_refund_confirmation |
| Partial Order Cancel | Notifies the buyer when a seller order within a multi-seller marketplace is cancelled, informing them that part of their order has been cancelled. | partial_order_cancel_template |
| Pending Order | Notifies the seller when an order has been placed and is ready for fulfillment. | pending_order_template |
Order fulfillment emails
| Email type | Description | SendGrid Template |
|---|
| Order Fulfillment Confirmation | Notifies the buyer when an order is fulfilled with the "Send shipment details to customer" checkbox enabled, providing details about the fulfilled items. | order_fulfillment_confirmation |
| Order Fulfillment Denied | Notifies the buyer when order fulfillment is declined for one or more items, detailing the items in their order that cannot be fulfilled. | order_fulfillment_denied |
| Order Fulfillment Update | Notifies the buyer when a fulfillment is updated with shipping details, providing details on the order tracking information. | order_fulfillment_update |
Quote order emails
| Email type | Description | SendGrid Template |
|---|
| Quote Requested | Notifies the full access marketplace administrator when a buyer requests a quote. | requested_quote_template |
| Pending Quote | Notifies the buyer when the marketplace operator requests payment to complete a quote, providing a link to submit payment. | pending_quote_template |
Offer order emails
| Email type | Description | SendGrid Template |
|---|
| Buyer Bid Action | Notifies the seller when a buyer makes an offer. | buyer_bid_action |
| Seller Bid Action | Notifies the buyer when a seller responds with a counter-bid to the buyer's initial offer. | seller_bid_action |
Catalog import emails
| Email type | Description | SendGrid Template |
|---|
| Import Catalog Failed | Notifies the seller when their catalog import from Shopify resulted in a failure. | import_catalog_failed_template |
| Import Catalog Success | Notifies the seller when their catalog import from Shopify successfully completed. | import_catalog_success_template |
Catalog export emails
| Email type | Description | SendGrid Template |
|---|
| Csv Export Failed | Notifies the staff member when an error occurs during their initiated product list export. | csv_export_failed_template |
| Csv Export Products Success | Notifies the staff member when the export of a product list is successfully completed, providing a link to download the file. | csv_product_export_success_template |