Process a Payout

Process a payout to pay one or more sellers income they've earned from sales on your marketplace. Each payout contains one or more seller payments, covering all eligible orders within the defined time period.

Permission requirements

To view and manage payouts, your account must have the "Manage payouts" permission assigned through your permission group.

Step 1: Create the payout

When you create a payout, all sellers with accrued income are pulled in.

1. From the Nautical dashboard, go to Payouts
2. Select Create payout.
3. Set the End date for revenue to qualify for this payout. All revenue accrued by this date will be part of the payout, inclusive of the date.
4. Select Save.
   The payout is created in the draft state.

Step 2: (Optional) Make payout adjustments

While payouts are in the draft state, you can make adjustments to manually increase or decrease the payout balance.

1. Open the draft payout.
2. Review the list of sellers and payout balances.
3. In the Adjustments column, select the edit icon.
4. In the Adjustments field, enter a positive or negative amount to modify the payable balance.
5. Enter a description in the Note field explaining the adjustment reason.
6. Select Save.
   The payout totals are updated to take into account any additions or penalties.
7. Add a note to explain the modification. This is required after making an adjustment.

Step 3: (Optional) Add a note to a seller payout

You can add one note per seller payout. Notes are recorded in the Activity Log on seller payouts, and the note will be included in the Adjustments section of the detailed seller payout statement.

Add a payout note

1. Open the draft payout.
2. Select the plus icon to add a note to a seller payout.
3. In the Add note dialog, enter the note.
4. Select Save.

Edit a payout note

Once you save the note, the icon changes to a document icon to indicate the seller payout has a note. To update the note, select the document icon.

note

Currently you cannot remove a note once it's been added. Instead, you can update the note to delete the text.

Step 4: (Optional) Exclude sellers from a payout

If required, you can exclude sellers from the current payout. Their payable balance will go back into the queue and be pulled into the next payout you create.

1. Open the draft payout.
2. Select the checkbox beside the seller you want to exclude from the payout.
3. In the header of the table, select Exclude.
4. In the confirmation dialog, select Confirm.
   The payout is updated to remove that seller from the list.

Step 5: Lock a payout

Once you've made any necessary changes, lock the payout to prevent any further changes. You must lock the payout before you can process it.

1. Open the Draft payout.
2. Review the payout details and make any final changes as needed.
3. Select Lock.
4. In the confirmation dialog, review the details, and then select Confirm.

note

If you need to make further changes after locking the payout, you can select Unlock to revert back to the draft state.

Step 6: Complete a payout

When you're ready to distribute funds to your sellers, you can finalize payouts in the locked state.

1. Open the locked payout.
2. In the footer action bar, select Process.
3. In the Confirm submission dialog, select the Payout gateway.
4. Select Process.

What happens after processing

What happens next depends on whether you're using an integrated gateway or manually handling payments:

• If you use the Manual gateway, each seller payout status is updated to Paid. This implies that the marketplace has issued the payouts externally to their sellers.
• If you use an integrated gateway, like Stripe or PayPal, each seller payout is processed with the payment gateway. The payout status is updated to either Paid or Error, according to the response from gateway.

Once a payout enters the "Paid" state, an automatically generated email is sent to the sellers to notify them that a payout has been processed.