Vouchers

Vouchers allow you to offer discounts to your buyers or select groups using a predefined promo code. Customers can enter voucher codes at checkout, and marketplace operators can add voucher codes when creating a draft order.

When setting up a voucher, you can specify:

• The promo code customers need to enter at checkout to take advantage of the discount.
• The type of discount: order discount, product discount, or free shipping.
• For product discounts, the categories, collections, products, and variants that qualify for the discount.
• The active duration of the voucher.
• Whether the discount applies to the entire order or just the lowest-priced product.
• The total number of vouchers available.
• Usage limits per customer: one-time or multiple uses.
• Minimum order requirements, such as net total or item quantity, to qualify for the discount.

note

Only one voucher may be applied per order. Adding another voucher overwrites the previous voucher.

Add an order voucher

An order discount reduces the price of an entire order, distributed across each order line, when a customer enters the promo code at checkout. Your entire catalog is eligible for these types of vouchers.

Steps

1

Create the voucher

1. From the dashboard, go to Marketing -> Vouchers.
2. Select Create voucher.
3. In the Code field, enter the voucher code customers must use at checkout.
   Select Generate code to use a random, system-generated code. You cannot change the code after saving.
4. Give the voucher a Name.
5. Under Discount type, select Order discount.
6. Choose the discount amount:
   • To offer a percentage off:
     1. Set Discount value to Percentage.
     2. Enter the Percentage to discount orders by.
   • To offer fixed amount off:
     1. Set Discount value to Fixed.
     2. Enter the Fixed amount to discount orders by.

2

(Optional)Define minimum requirements

3

(Optional)Set usage limits

4

(Optional)Set active dates

5

Save the voucher

10. Select Save.

Add a product voucher

A product discount voucher reduces the price of specific products when a customer enters the promo code at checkout. After saving the voucher, you can assign it to categories, collections, individual products, or variants.

Steps

1

Create the voucher

1. From the dashboard, go to Marketing -> Vouchers.
2. Select Create voucher.
3. In the Code field, enter the voucher code customers must use at checkout.
   Select Generate code to use a random, system-generated code.
4. Give the voucher a Name.
5. Under Discount type, select Product discount.
6. Choose the discount amount:
   • To offer a percentage off:
     1. Set Discount value to Percentage.
     2. Enter the Percentage to discount products by.
   • To offer fixed amount off:
     1. Set Discount value to Fixed.
     2. Enter the Fixed amount to discount products by.

2

(Optional)Define minimum requirements

3

(Optional)Set usage limits

4

(Optional)Set active dates

5

Save the voucher

10. Select Save.
    After saving, you can add products to the voucher.

6

Assign products

11. Open one of the following tabs to specify which products qualify for the voucher discount:
    • Categories: Adds all products in the selected categories.
    • Collections: Adds all products in the selected collections.
    • Products: Adds each of the selected products and their variants.
    • Variants: Adds only the selected variants.
12. Select the Assign button.
13. Choose one or more items from the list. Use the search bar to narrow the results.
14. Select Assign.
15. Assign more products as needed.

Add a free shipping voucher

A free shipping voucher reduces shipping fees to $0 when the customer enters the promo code at checkout.

Steps

1

Create the voucher

1. From the dashboard, go to Marketing -> Vouchers.
2. Select Create voucher.
3. In the Code field, enter the voucher code customers must use at checkout.
   Select Generate code to use a random, system-generated code. You cannot change the code after saving.
4. Give the voucher a Name.
5. Under Discount type, select Free shipping.

2

(Optional)Define minimum requirements

3

(Optional)Set usage limits

4

(Optional)Set active dates

5

Save the voucher

10. Select Save.

View active vouchers on a product

Any active vouchers that apply to a product are visible from the product and variant pages.

View product vouchers

1. From the dashboard, go to Catalog -> Products.
2. Open the Financials tab.
3. View active voucher discounts in the Vouchers section.

View variant vouchers

1. From the dashboard, go to Catalog -> Variants.
2. On the Details tab, scroll down to the Vouchers section to view active voucher discounts.

Manage vouchers

Edit a voucher

1. Open a voucher from the Marketing -> Vouchers list page.
2. Edit the voucher.
3. Select Save.

note

You cannot edit the Code field after initially saving the voucher.

Deactivate a voucher

To expire a voucher while keeping a record of it, set the voucher's end date to the day you want it to expire.

1. Open a voucher from the Marketing-> Vouchers list page.
2. Select Set end date.
3. Set the End date to the day you want the voucher to expire.
4. Select Save.

Delete a voucher

Delete a voucher to permanently remove it.

1. Go to the Marketing -> Vouchers page.
2. Select one or more vouchers.
3. Select Delete.