Skip to main content

Fulfillment States

A fulfillment status is tracked on each order line item, as well as the order itself. Order line items are grouped by fulfillment status.

Order status

The order fulfillment status indicates the stage of order fulfillment. There are four main statuses related to fulfillments:

StatusDescription
UnfulfilledNo fulfillments exist or all are canceled.
Partially FulfilledSome fulfillments are done.
FulfilledAll order lines are fulfilled.
CancelledOrder and its fulfillments are canceled.

Fulfillment status

In addition to the order status, each fulfillment logged against an order has its own state.

StatusDescription
FulfilledThe lines have been fulfilled.
CancelledThe fulfillment has been cancelled. Line items return to the Unfulfilled state to be fulfilled at a later time.
ReturnedThe lines have been returned.
DeclinedThe lines have been declined, for example if the stock cannot be fulfilled. The lines are removed from the order total.

Was this page helpful?