Staff Member Types

A marketplace may have one or more of the following staff members:

1. Marketplace operator.
2. Marketplace staff member.
3. Seller primary contact.
4. Seller staff member.

Marketplace operator

The marketplace operator controls the marketplace. They have full access to the dashboard. They manage sellers and are responsible for tasks like reviewing applications and offering marketplace agreements.

Marketplace operators who need other users to assist them with running their marketplace can invite multiple users to their marketplace. These users are called marketplace staff members.

On the dashboard, multiple marketplace staff members can be assigned a marketplace operator role.

Marketplace staff member

The marketplace staff member has some level of control over the marketplace. They can only access the marketplace after accepting an invitation from the marketplace operator.

Marketplace staff members have control over tasks like document management, handling products, and managing shipping.

Seller primary contact

The seller primary contact only has full control over their seller account(store). A marketplace can have multiple stores. Each store is handled by a primary contact. A store can have only one primary contact at a time.

Seller primary contacts are managed by Marketplace operators and staff members. If they need help with managing and running the store, a seller’s primary contact can invite other users to their store. These users are called seller staff members.

Seller staff member

The seller staff member has partial control over a seller account(store). They are invited to a store by the seller’s primary contact. Seller staff member roles exist to handle seller account activities like editing product types, updating inventory, and managing fulfillments.