Add a Seller

View and manage sellers from the Sellers page. You can either create a seller manually or automate the creation through a sign-up form. By default, all new sellers are created in the pending state until you approve them.

Permissions

You must have the "Manage marketplace" permission to create, approve, and manage sellers, and the "Manage staff" permission to add seller staff members.

Add sellers through a sign-up form

You can integrate a sign-up form to automate the process of creating seller accounts. This can be accomplished through a basic HTML form that triggers calls to our API to create sellers, or through an integrated 3rd-party app like Typeform.

Add a seller manually

Step 1: Create the seller

1. From the Dashboard, go to Vendors -> Sellers.
2. On the Sellers list page, select Create Seller.
3. In the Create Seller window, enter the Legal Name of the seller, and then select Create.
   Once you select Create, the seller is added in the Pending state and the window closes.

note

The only information for the seller at the time of creation is the Legal Name. As a next step before activating the seller, add more information including their Primary contact and Plan.

Step 2: Assign a marketplace agreement

The marketplace agreement is required, assigned through the Plan field. When the seller is first created, the Plan field will be empty.

Before you start

Make sure the agreement you want to assign this vendor exists with the appropriate commission rate you want to collect from transactions.

Steps

1. From the Dashboard, go to Vendors -> Sellers.
2. Open the recently created seller.
3. Under Account, select Edit.
4. In the Plan field, select the agreement you want to assign to this seller.
5. Select Confirm.
6. In the footer action bar, select Save, and then Confirm in the dialog box that appears.

note

A seller's staff members cannot access the Dashboard until the seller account has a marketplace agreement and is approved. Even then, only the primary contact can access the dashboard until that agreement is acknowledged.

Step 3: Assign a primary contact

Only a staff member who is not already assigned as a primary contact for another seller can be designated as the primary contact. A seller's primary contact is significant for the following reasons:

• The primary contact must acknowledge the marketplace agreement before getting access to your platform.
• Typically, the primary contact will be responsible for adding the other staff members for that seller.
• The default phone number and email address on the primary contact's staff member account will be used as the seller's contact information.

Before you start

If the staff member doesn't yet exist, create the staff member, and then return to this task.

Steps

1. From the Dashboard, go to Vendors -> Sellers.
2. Open the recently created seller.
3. Under Details, select Edit.
4. In the Primary Contact field, select the staff member to assign as the primary contact.
   note

   The list of available staff members is filtered to those not already assigned as a primary contact on another seller.

5. Select Confirm.
6. In the footer action bar, select Save, and then Confirm in the dialog box that appears.
   Once you save the seller, the Phone number and Email address are populated using the default address on the primary contact's account.

Step 4: Approve the seller

New sellers enter the Pending state by default, marked by the Pending badge in the Dashboard. Staff members linked with a pending seller account cannot log in.

Once you've reviewed the seller and conducted any applicable know-your-vendor (KYV) checks, set the seller status to Approved to grant them access to log in.

note

After approving, you can pause a seller account any time.

Steps

1. From the Dashboard, go to Vendors -> Sellers.
2. Open the recently created seller.
3. Under Account, select Edit.
4. In the Status field, select Approved.
5. Select Confirm.
6. In the footer action bar, select Save, and then Confirm in the dialog box that appears.
   The seller's status badge is updated to Approved and the Activity log on the seller logs a record of the status change.

Result

Once the seller is approved, the primary contact on the seller account receives an email notification that their account status was updated and the seller will be able to log in.

Acknowledging the seller agreement

On the primary contact's first login, or anytime the marketplace agreement changes, they will be prompted to acknowledge the terms of selling on the platform.

Once they select Accept, their seller account agreement acknowledgement status is updated to Signed.

Once they acknowledge the agreement, they will have access to the Dashboard. The features and capabilities they can access depends on their permissions.

View seller details

To view a seller, go to the Sellers page and select the seller name to open it. A seller is divided into the following tabs:

Tab	Description
Overview	View and edit basic seller identity and contact information, activity log, and high-level summaries of sales, orders, and commissions from the current month.
Financials	View payout history, seller payout statements, and high-level summaries of sales, earnings, and commissions for all time.
Catalog	View the seller's product catalog.
Orders	View the seller's orders.
Quotes	View the seller's quote orders.
Offers	View the seller's offer orders.
Users	View the staff members under the seller account.
Settings	Access to shipping accrual configuration, Stripe payout onboarding link, and currency configuration.