Plans, billing & term commitments

Nautical Commerce currently offers three plans:

• The Growth plan
• The Business plan
• The Professional plan

Refer to nauticalcommerce.com/pricing for plan features, prices and discounts.

At the end of your free trial period, the account owner must select a plan. Month-to-month pricing is available on all plans. A 25% discount is available for all plans when combined with a 1-year term commitment and billed annually.

Once your term period expires, you can change to month-to-month billing and the respective increased monthly price for all plans. Near the end of your term, there will be a prompt to review your billing & payment details. This prompt explicitly asks if you’d like renew your 1-year commitment for a discounted price.

In the event you miss this prompt and your term period expires, the account will automatically transition to month-to-month billing at the advertised monthly price.

You can receive discounted pricing at the start of your next billing cycle on all plans when you commit to a 1-year term.

A 40% discount is applied to the Nautical Commerce Professional plan when combined with a 2-year term commitment.

Changing your Nautical Commerce plan​

Depending on your Nautical Commerce plan and term commitment, you can arrange to upgrade or downgrade your plan 14-days before your next billing cycle.

If you are on month-to-month billing; you can upgrade or downgrade between the Growth plan to the Business plan or the Business plan to the Professional plan for the features needed to operate your online marketplace.

To upgrade from the Growth plan or the Business plan when on 1-year term commitment, please contact our support team to arrange for a pro-rated one-time charge. When upgrading to the Business or Professional plan, the remaining time left on your active term commitment will not change.

To upgrade to the Professional plan, your term commitment will be renewed for 1-year or 2-year term depending on discount requirements.

Downgrading from The Professional plan to any other Nautical Commerce plan can only be done once your term expires. For this plan, speak to your Account Manager to add the no-code store front builder for free. You do not need to downgrade your plan to gain access to this feature.

Cancellations​

If you believe Nautical Commerce isn’t the best fit for your business and you’re on month-to-month billing you can cancel and close your online marketplace 14 days before your next billing cycle.

If you’re receiving discount in tandem with a 1-year term commitment, you can schedule your store for cancellation and closure for when your term expires. To cancel your plan reach out to support@nauticalcommerce.com.

The cancellation guide provides more information on store closures, best practices and merchant responsibilities.

Fees​

Overview​

There are three types of fees:

• Platform fee: A fixed rate fee, paid monthly for access to the platform.
• Transaction fees: A fee calculated as a percentage of the orders processed through the platform.
• App fees: A fee paid monthly for enabled Nautical Commerce Premium Apps. This fee covers maintenance and integrations costs required by Nautical Commerce by its third party vendors.

Fees are determined by your Nautical Commerce plan. Transaction and Premium App fees are determined by volume and usage.

Currency​

Depending on your plan, your marketplace may have access to multiple currencies for seller products and for your customers. Nevertheless, you are always billed in USD.

You also may have set a domiciled currency for your marketplace. Your transaction fee is calculated in your marketplace domiciled currency, however it is still converted to USD upon billing. Nautical Commerce uses daily exchange rates to calculate the conversion of domiciled currency to USD, if applicable.

Platform fee​

This is a fixed rate fee for accessing the platform, it varies according to the plan you choose. This amount is included in your bill at the beginning of each billing cycle. These fees are non-refundable.

Transaction fees​

Transaction fees are charged to cover the cost of integrating payment providers and maintaining the ongoing cost of processing checkout and orders. These fees are additional to what you pay the payment providers in your contract with them.

The amount of your transaction fee depends on the rate that you choose for your plan, and the volume of transactions that your store processes. They are calculated in GMT time zone, and charged in USD even if they are calculated in your domiciled currency.

Transaction fees are non-refundable. Transaction fees, are not returned to you when you issue a refund, but are if you either cancel or decline an order (or parts of an order).

The transaction fee is calculated as: (Order subtotal - discounts + shipping) x plan rate

The order subtotal is defined as the sum of order lines minus declines and minus cancelled orders Order subtotal = sum(order lines) - (declines + cancelled orders). You can see the calculated subtotals on each individual order.

If your Transaction Fee for any given period is less than zero, it will be considered zero. You will not receive a refund or credit, and negative amounts will not carry over to future periods.

Nautical Commerce uses your captured orders to calculate your transaction fee, therefore you may see a delay between receiving an order and the transaction fee charged by Nautical Commerce.

App fees​

Nautical Commerce offers some Premium Apps to you through the app store. These apps have a fee to them to cover the cost of activating, developing and maintaining these apps through our integration partner Prismatic. These fees are nonrefundable.

You will be charged an App Activation Fee for each unique app that requires payment (“Premium App”) that is activated or remains active within a given billing period. The App Activation Fee is calculated and charged at the end of each billing period.

Billing cycle​

Your platform fee is billed in advance at the start of every billing cycle. You cannot select the date that you get charged on.

App subscriptions and transaction fees may from time to time be charged at different times to your billing cycle, and may not always match the cycle of platform fee.

Variable charges and usage-based fees are calculated after the relevant transactions occur. Any outstanding additional fees will be billed on your next billing date (or at reasonable intervals we determine).

Support tiers​

Changes​

Any changes to the fees will take effect at the end of your current subscription term. For customers on month-to-month subscriptions, the changes will apply starting with the next monthly billing cycle. Nautical Commerce will email your official email on file with the updates if there are any updates.

You can cancel by sending an email to support@nauticalcommerce.com or cancelling in your billing portal (if available for your plan). You will lose access at the end of your term.

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